ServerFiles.com is a server software & hardware directory for Network administrators & IT professionals, listing networking & server software for Windows 2003, Windows 2000, NT and Linux; and now also listing networking hardware solutions focused on server based computing.
HelpDesk Pilot is multi-lingual, 100% web based, php & mysql driven support / trouble ticket solution. Help desk pilot converts customer emails into tickets and each email id as a department. Add support members (staff) to a department. Each ticket (issue) is grouped by responses and each activity is tracked. It takes a minute to set up helpdesk pilot on your webserver. As an administrator you have 100% control over your helpdesk activity. With announcement and news features keep your team (staff) informed about latest developments. Help Desk Pilot also supports Canned Responses, Custom Fields, MS SQL Server database support, LDAP / Active Directory integration, Knowledge Base Integration, track time spent per ticket and more.
The extVIEW Active Directory View/Search Software for Intranets is a browser-based solution that makes viewing and searching Active Directory users and resources fast, easy, and accurate. With extVIEW, you can utilize your existing Active Directory infrastructure to create an easy-to-use, Web-based directory of employee and resource information in only a matter of minutes.
Spiceworks will provide free IT Purchasing Management Software as part of their upcoming free IT management software suite, Spiceworks 5.0 (available Sept. 2010). For now, download Spiceworks 4.7 now, featuring a state-of-the-art, full-featured help desk, network monitoring tools, troubleshooting fixes, software audit and inventory tools, and more. Once Spiceworks 5.0 is live with free IT purchasing management software to streamline purchase workflow, you’ll be the first to know how to grab the update. Download today – and share with your peers!
The Goverlan Remote Admin Suite is an enterprise-level systems management solution which allows you to globally control and manage your enterprise in real-time. Features include: performing live support & diagnostics on your users and their machines without interrupting their work, software distribution and inventory, Active Directory integration, generating reports on the configuration, health and integrity/security of your infrastructure. Goverlan also includes a powerful Remote control feature which includes RDP/Citrix shadowing, server monitoring and multi-monitor support. Also benefit from WMI technology with WMIX: auto-generate WMI Scripts or create Group Policy WMI filters. Create your own administrative scripts and batches using the Goverlan Command Line utility.
Goverlan is fast and easy to deploy. The service agents are < 5MB and are designed to have no impact on system performance. These small & stable client agents can be auto-installed and maintained by Goverlan.
Download Spiceworks' completely free help desk software for IT pros in small to medium businesses. *This is NOT a free trial, "freemium", or stripped down verision.* Spiceworks provides access to the entire software suite whether you're a one-person operation or you manage 1,000 network devices. And it's free forever - including live support and all product upgrades! In addition to a state-of-the-art, full-featured help desk, Spiceworks software also offers free access to: network monitoring and management tools, troubleshooting fixes, asset management software, power management tools, and an online community of IT pros like you to answer questions, share tips, and solve IT problems. Download today - and share with your peers!
LiveTime’s Help Desk Software caters for small to medium organizations. Based on LiveTime Service Management platform, Help Desk provides access to many ITIL compliant service support features required to efficiently manage a modern Help Desk at an affordable price.
Utilizing open standards and the latest Web 2.0 technologies such as AJAX (Asynchronous JavaScript) and XML, the system is highly user-friendly. It can be accessed from any major web browser, including those found on most PDA’s.
AyaNova has features to help manage all aspects of service including automated work orders, dispatching, preventative maintenance, searchable knowledgebase, loaners, customer equipment tracking, dozens of management reports and more.
Terrasoft CRM 3.X platform enables creating CRM solutions tailored to the specific business needs of customers. The service section offers the classical system of customer service automation, the quintessence of experience and technology. It provides users with the ability to check the whole inquiry history at any moment and gain full control over the service process. This function facilitates the resolution of all inquiries, thus making the whole inquiry process faster, better and more effective.
TSC2 Help Desk is a multi-user Windows application that provides a suite of integrated tools for managing a technical support department. The program includes work order management, equipment inventory, scheduling, reporting, network auditing, and a web interface. Each work order has separate problem and resolution fields. You can also attach screenshots, files, or documents to any work order, and assign it to a specific technician.
PRD Software is a dynamic software company based in Canberra, Australia and has partners and reseller channels in the UK and US.
PRD Software's sole purpose is to produce outstanding software and solutions for the helpdesk and service desk industry. Since 1997, we have been producing the world's most flexible, template driven helpdesk software, HelpMaster Pro and serving clients in over 50 countries.
Now in it 10th annual release, HelpMaster Pro provides businesses of all sizes with the tools to successfully manage, grow and provide superior client support.
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